PROMiXX Faulty Product Form
1-Year Limited Warranty
Although faults in our products are extremely rare, all our PROMiXX's are covered by a 1-year warranty and we would be more than happy to arrange a replacement for you.
The warranty covers any manufacturing fault or flaw. It does not cover accidental damage or water damage to the motor (unless resulting from a leaking seal).
As part of the 1-year limited warranty, we offer a straight exchange for any faulty product upon confirmation of declared fault.
Returns & Refund Policy
Unused products can be returned for a full refund within 28 days of purchase. Used products cannot be refunded.
We kindly ask you to fill out the faulty product form below.