Free delivery on all orders over £10.00 (UK only)

Terms and Coniditions

Returns & Refund Policy

Unused products can be returned for a full refund within 28 days of purchase. Used products cannot be refunded.


PROMiXX and all branded products thereof, come complete with a 1-year limited warranty. The warranty covers any manufacturing fault or flaw.  It does not cover accidental damage, or water damage to the motor (unless resulting from a leaking seal). 

As part of the 1-year limited warranty we offer a straight exchange for any  faulty product upon confirmation of  declared fault. This may require the product to be returned for inspection whereby postage and safe receipt is the responsibility of the sender. Alternative evidence can be used should a physical inspection not be required.

Competitions / Givwaways

  1. The promoter is PROMiXX whose registered office is at PROMiXX, Unit B8, West Point Industrial Estate, Penarth Road, Cardiff, CF11 8JQ.
  2. There is no entry fee and no purchase necessary to enter this competition/offer.
  3. Closing date for entry will be detailed in the competition/offer details. After that date the no further entries to the competition will be permitted.
  4. No responsibility can be accepted for entries not received for whatever reason.
  5. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  6. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  7. No cash alternative to the prizes/offers will be offered. The prizes/offers are not transferable. Prizes/offers are subject to availability and we reserve the right to substitute any prize/offer with another of equivalent value without giving notice.
  8. Winners of competitions will be chosen at random by software from all entries received and verified by Promoter and or its agents.
  9. Winners of competitions will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  10. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  11. By entering this competition, offer or giveaway, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  12. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  13. Entry into the competition or offer will be deemed as acceptance of these terms and conditions.
  14. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to PROMiXX and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at

Privacy Policy

This Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using, you are accepting the practices described.

This site may from time to time contain links to other sites. We are not responsible for the content, accuracy, privacy practices and performance of those sites.

Please Note: We do not store credit card details, nor do we share customer details with any 3rd parties

Visitor information 
Every computer connected to the Internet is provided with a domain name and an IP address. When a visitor requests a web page from within Whey Forward Health Industries Ltd’s website, our servers automatically identify and log the HTTP request that is made.

This information reveals no personal data about you. In fact, the only information that we automatically gather and log is as follows:

  • The IP address of the site that may have referred you 
  • Your IP address 
  • The web page that you may have linked to us from – if any 
  • The product identifier for version and make of browser 
  • The operating system platform that you may be running 
  • Search words or terms that are passed from a search engine 
  • Whey Forward Health Industries Ltd has found it advantageous to examine visitor traffic so that we can ensure maximum compatibility for the various browsers and operating systems that visit our site. By analysing visitation patterns, referring URLs and search engine terms, we can strategically enhance our exposure across the Internet.

Cookies and log information 
This website does issue cookies (these are small files of information which websites use to identify its users); however, these do not contain personal information. Whey Forward Health Industries Ltd does not share this data with third parties. You can disable cookies by altering the settings of your browser and the website will still function.

Use of information 
We may also request your email address or mailing address for the purposes of conducting a survey or to add you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested.

We do not store credit card details nor do we share customer details with any 3rd parties

Anti-spam statement 
We enforce a strict Anti-spam policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party without your consent.

Whey Forward Health Industries Ltd will only disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary.

In addition, Whey Forward Health Industries Ltd will not send you emails that you have not agreed to receive. If you are a member of our mailing list, you may be contacted with announcements, blog posts, resources additions, and new publications or services.

Whey Forward Health Industries Ltd uses all reasonable precautions to keep the information disclosed to us secure. Whey Forward Health Industries Ltd reserves the right to transfer information in connection with the sale of all or part of Whey Forward Health Industries Ltd’s capital stock or assets to any third party.

Any changes to our Privacy policy will be published on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

Should you still have any concerns about our use of your personal information, please feel free to contact Whey Forward Health Industries Ltd.